What is the time frame in which an exchange request can be made?
You can make an exchange request within 7 days of the delivery date.
What are the valid reasons to exchange an item?
The product delivered is:
- Faulty, damaged or defective at the time of delivery.
- Incorrect or different from what is shown on the website.
- An incomplete product (missing parts).The size of a product does not fit.You are not satisfied with the product.
How do I return or exchange the product?
If you would like to exchange a product, you may email us at care@alkaramstudio.com along with your order number or call us at +92-312-2552726. The customer service team has to be notified within 7 days from the delivery date.
You will be required to share the order details and the reason for exchange along with photographic evidence of the product, our representatives will guide you accordingly
You can also referred to Return and Exchange policy here: www.alkaramstudio.com//return-exchange
Which articles are not exchangeable?
Cosmetics and sale articles do not qualify for exchange.
What are the conditions for exchange?
Please ensure that the product is in its original condition and packaging, unworn and unused with the price label, hangtags, care label etc. attached
Can I exchange an article I have purchased online from your outlets?
Products purchased from our website cannot be exchanged at any outlet, as we do not operate physical stores in the GCC region.